Lunch and Learn Training Sessions

The Medical ProSource team offers one hour Lunch & Learn training sessions at no charge to our clients and their employees.  Our goal is to provide clients with added service and value through our Lunch & Learn training, which includes one of four unique sessions and a complimentary lunch.

FiSH! Philosophy

FiSH! PhilosophyAll time best-selling customer service and motivational program!  A great way for you and your team to spark improvements in leadership, teamwork, accountability, customer service, creativity and quality.  Discover the four simple principles to bring energy and engagement to work.  Develop a vision or personal action plan to make it happen! Join the fun and excitement from this powerful message.

The bottom line: Increased Customer Service & Motivation!

FiSH! Sticks

As a follow-up to the FiSH! Philosophy, FiSH! Sticks training is about the importance of keeping the FiSH! vision alive.  Through coaching, conversation, commitment, and holding each other accountable, each employee is enrolled in the company’s vision.  It will define ways to individually and collectively bring the vision to life on a day-to-day, moment-to-moment basis by focusing on core areas.

The bottom line: Creates a lasting FiSH! Culture!

DISC Personality Training

Imagine being able to better understand what motivates team members and being able to recognize how to create an energized team environment.  The DISC Behavioral Style was developed by William Moulton Marston, Ph.D, over 75 years ago and has become one of the most widely used models for understanding the behavioral differences in people, which leads to increase in teamwork, relationships, communication and productivity.  It can also be described as "How We Act".

The bottom line: A More Energized Team!

DISC Personality Training

How To Deliver Exceptional Customer Service

How To Deliver Exceptional Customer Service

This training will help the team rise to a new level of exceptional service! Increase the return on your customer service dollars. Make your customers feel important and appreciated. Reduce stress and turnover in customer service jobs. Become a master in the art of listening. Say “No” and be firm without antagonism. Delivering Exceptional Customer Service teaches ways to create a more pleasant business environment that you and your customers will appreciate

The bottom line: Satisfied Customers Equals Success!